McKinstry Hires Leon Menard as Senior Director of Service

I started my career in the field, specifically as a field service engineer.  Although the technologies and offerings have changed, the thought of providing value to customers has always been a top priority. I developed a deep passion and appreciation for service excellence and customer focus which keeps me interested day in and day out.  No two days are the same in service, which feeds my curiosity and desire to learn daily.

Safety – of the team, our customers and their customers. 

Quality – the service delivered to our customers and their customers, as well as across the value chain (support from the back office to the field, cross functionally, across lines of business, etc.). 

Productivity – along with the quality of work, is it being done in a way that adds value, again, across all domains.  

With an unwavering focus on the McKinstry values and these three metrics, I am certain success will follow. 

The most rewarding part of my work is seeing the results of a true team effort, one which is impossible to tackle individually but comes together on account of people growing, learning and working together – whether in a project, program/transformation, professional/personal development, etc., I enjoy supporting and bringing the best out in folks.    

It is my goal to enhance the company position in service; I hope to lead the service department to scale where everyone returns home safely every day, customers and their goals are supported and risk is reduced at an enterprise level.